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Job Description
Dataiku is seeking a Strategic Customer Success Manager, Americas, to manage a portfolio of large enterprise accounts. The role involves proactively illustrating the value delivered through Dataiku’s software and services. The Strategic Customer Success Manager will report to the Director, Customer Success, and serve as the internal voice of the customer, collaborating with other Dataiku teams and partners.
Role involves:
- Serving a portfolio of assigned accounts.
- Understanding client’s use cases and desired business outcomes.
- Providing guidance on leveraging Dataiku for data science projects.
- Implementing customer engagement strategies.
- Leveraging customer health analytics.
- Collaborating with the Sales team for renewals and expansion.
Requirements:
- At least 10 years of account management, customer success, or consulting experience.
- Strong communication, presentation, and listening skills.
- Ability to engage with stakeholders at all levels.
- Strong knowledge of data science project lifecycle.
- Fluency in Spanish is a bonus.
- Willingness to travel up to 20%.
Dataiku offers:
- Stock options.
- Medical, dental, and vision plans.
- Flexible spending accounts.
- Pre-tax commuter benefits.
- A 401k company match.
- Paid vacations and sick leave.
- Paid parental leave.
- Employer paid disability coverage.
