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Technical Support Engineer 1, Resi

Technical Support Engineer I providing support to Resi customers.
Pushpay
Remote
Hybrid
On-Site
United States
USD 43,200 - 52,800
Job Description
Resi Media, LLC, a Pushpay company, is seeking a Technical Support Engineer I to provide technical assistance and support to its customers. This role involves using independent judgment to address customer needs and resolve technical issues. The Technical Support Engineer I will be the first point of contact for many customers, providing technological systems support, maintenance, and testing for customer systems.
What this role involves:
  • Delivering prompt and effective support through various channels.
  • Following processes for new customer onboarding and daily support.
  • Providing frontline support and incident triage.
  • Collaborating with cross-functional teams.
  • Writing detailed bug reports.
  • Identifying patterns in support issues and escalating trends.
Requirements:
  • 1 year support experience with an online service product.
  • 1 year experience with professional audio and video equipment, and AV production system design.
  • Working knowledge of IT, networking, computer hardware and software concepts.
  • Excellent interpersonal skills.
  • Ability to work a flexible schedule.
  • Bilingual / Spanish Fluency is preferred.
What this role offers:
  • 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee.
  • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents.
  • 401K match.
  • Hybrid work model (3 days in office / 2 days remote).
  • 12 paid Company Holidays.
  • 2 paid Volunteer Time Off days.
  • 15 days PTO to start.
  • Paid parental and adoption leave.
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Pushpay

Pushpay, through its Resi Media, LLC subsidiary, is a technology company specializing in broadcasting solutions for organizations worldwide. As an industry leader, Resi provides reliable live streaming technology and delivers exceptional technical support and customer service. Pushpay offers a suite of mobile apps, management software, and giving technology designed to strengthen community engagement and connection. Pushpay supports over 10,000 customers and has processed over $15 billion in charitable giving.

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