Technical Account Manager

Job Description

Xometry, a company that connects people with manufacturers, is seeking a Technical Account Manager (TAM) to be embedded within their most strategic accounts, acting as an extension of their engineering teams. This role blends customer engagement, technical expertise, and operational execution.Responsibilities:

• Customer Integration: Serve as a trusted advisor and technical expert, conduct weekly onsite visits, collaborate with customer engineers on DFM, identify manufacturing challenges, and stay informed about customer projects.
• Order Fulfillment and Quality: Ensure orders are directed to qualified manufacturers, conduct monthly on-site audits, manage projects to completion, handle communications, and monitor customer-specific dashboards.
• Sales and Account Growth: Partner with sales executives, identify opportunities for expanding services, provide technical expertise, and gather customer insights.

Requirements:

• Bachelor's degree in Mechanical Engineering or a related field.
• 7+ years of experience in manufacturing, product development, and project management.
• Experience in the aerospace industry is preferred.
• Strong understanding of manufacturing processes and DFM principles.
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred.
• Proficiency in modelling and drafting software such as Solidworks.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%.

What Xometry Offers:

• Opportunity to join a dynamic and growing company.
• A role at the forefront of digital manufacturing.