Healthcare Customer Support

Job Description

Pharmbills is seeking a Healthcare Customer Support Specialist to join their team in Barranquilla, Colombia. In this office-based role, the specialist will be the primary point of contact for patients and healthcare providers, assisting them with payment issues and inquiries. The ideal candidate will possess strong communication and problem-solving skills, with a passion for providing excellent customer service.Pharmbills is a fast-growing international company that connects talented professionals with top U.S. healthcare companies. They value their employees and offer opportunities for growth and development.What this role involves:

• Talking to patients, healthcare providers, and insurance companies to resolve payment-related issues.
• Ensuring accurate information and payment processing for all parties.
• Maintaining clear and organized records of interactions.
• Identifying process improvements for payment efficiency.
• Providing top-tier customer support and problem-solving assistance.

Requirements:

• Strong English skills (B2+ level).
• Experience in customer support, healthcare, or insurance is a plus.
• Great multitasking skills.
• A natural problem-solving aptitude.
• Friendly and professional communication skills.
• Ability to operate independently and collaborate within a team.

What Pharmbills offers:

• A stable, long-term cooperation opportunity with room to grow.
• An opportunity to make a real impact.
• Professional training & support.
• A supportive team environment.
• A chance to cooperate with leading U.S. healthcare companies.