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Job Description
Pharmbills is seeking a Healthcare Customer Support Specialist to join their team in Medellin, Colombia. This role involves providing support to patients and healthcare providers, resolving payment issues, and ensuring smooth operations. The ideal candidate will have strong English skills, customer support experience, and problem-solving abilities. Pharmbills is a fast-growing international team that values its employees and offers opportunities for professional growth and collaboration with leading U.S. healthcare companies.
Role Involves:
- Talking to patients, healthcare providers, and insurance companies to resolve payment-related issues.
- Ensuring all sides get the right info and payments are processed correctly.
- Keeping clear, organized records of all interactions.
- Identifying ways to improve the payment process and make things more efficient.
- Providing top-tier customer support and problem-solving assistance.
Requirements:
- Strong English skills (B2+ level).
- Experience in customer support, healthcare, or insurance is a plus.
- Great multitasking skills.
- A natural problem-solver.
- Friendly and professional communication.
- Capability to operate independently while collaborating within a team.
Pharmbills offers:
- A stable, long-term cooperation opportunity with room to grow.
- An opportunity to make a real impact.
- Professional training & support.
- A supportive team environment.
- A chance to cooperate with leading U.S. healthcare companies.
