Technical Writer

Job Description

Vonage is seeking a Technical Writer to join their team in Wroclaw, Poland. The Technical Writer will be responsible for creating and maintaining high-quality, developer-focused documentation for the Vonage API Developer Platform. This role involves working as part of a remote-first team and collaborating with various stakeholders to ensure the accuracy and usability of the documentation.

The Technical Writer's contributions will be integral in supporting Vonage’s commitment to providing the best developer experiences through the quality of the content delivered on the API Developer Portal.

Role involves:

• Applying a documentation as code approach to technical authoring.
• Creating functional and technical documentation for developers who integrate with Vonage Communication APIs.
• Translating API product technical specifications into developer-enabling documentation.
• Writing code examples that demonstrate how to build solutions that integrate with Vonage API products.
• Maintaining knowledge of and interact with Vonage Communication APIs to ensure the accuracy of the documentation.
• Collaborating with other Vonage employees and community contributors on documentation.
• Integrating developer feedback continuously into plans and documentation.
• Encouraging people across the Vonage organization and the developer community to contribute to the API Developer Portal.

Requirements:

• Ability to author content with the developer’s perspective in mind.
• Demonstrated experience writing technical documentation for REST/Web APIs.
• Knowledge of SaaS/PaaS products.
• Experience authoring documentation in Markdown.
• Experience using Git and GitHub to collaborate with other team members.
• Knowledge of one of the following languages: JavaScript, Ruby, Python, or PHP.

Vonage offers:

• Unlimited Discretionary Time Off
• Private Medical Insurance
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave