Lead- Data Ops

Innovaccer is seeking a Lead Data Ops to assist customers in exploring healthcare data and improving population health while reducing costs. This role involves creating customer-facing documentation, removing ambiguity, and converting tacit knowledge to explicit knowledge.

The Lead Data Ops will manage a region or multiple customers, own communication, and report status to leadership. They will manage their portfolio, including estimates, asset projection, unit metrics, and cloud costs. The role also involves providing data insights, raising early warning signs, collaborating with stakeholders, managing escalations and transitions, and initiating hiring.

This individual will think of new processes, drive initiatives, prioritize work, understand the big picture, and own their team’s performance through mentoring, grooming, and feedback.

Responsibilities:

• Managing one full region or multiple customers within a region.
• Owning end to end communication and status reporting to the leadership and customer
• Assimilating proficiency in managing his portfolio including estimates, asset projection, unit metrics, track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects
• Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations.
• Effectively collaborating with Customer success stakeholders, manage escalations, manage and plan transitions efforts and initiate hiring accordingly
• Thinking of new processes and improvements that can help his region and overall Sustenance Engineering Team.
• Driving initiatives to help Senior Manager and Associate Director in achieving the target Profit gross margin and desire CSAT score for the allocated portfolio.
• Prioritizing work aspects with respect to changing time-frames, goal posts, incomplete information and direction.
• Understanding the big picture and cascades to the team / Handling internal and external stakeholders.
• Owning their team’s performance end to end like contributing to mentoring, grooming, assessing and giving balanced feedback (both strengths & development areas).
• Regularly discussing performance and tracks Individual Development Plan on Lattice
• Acting as a backup SEM for another region

Requirements:

• Experience in Advanced SQL & Unix
• Strong Experience of ETL & Python support
• Hands on Analytics Tools (Power BI or Tableau) knowledge
• Good Healthcare knowledge
• Fundamental ITIL Expertise
• Support Processes (SLAs, OLAs, Product or application support
• Project and Program management
• Escalation & Team management
• Problem solving mindset
• Excellent written and verbal communication skills.
• An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.

What Innovaccer Offers:

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices