Real Estate Operations Intern (f/m/d)

Job Description

Wunderflats, Germany's market leader for flexible furnished housing, is seeking a proactive and results-driven Real Estate Operations Intern to ensure smooth rental processes. The intern will take ownership of tenant-related topics, lead tenant check-ins and check-outs in Berlin, and handle tenant inquiries and complaints. They will also drive continuous improvements in processes and collaborate with cleaning, maintenance, and service teams.

Responsibilities:

• Take charge of all tenant-related topics from bookings with landlords.
• Lead tenant check-ins and check-outs in Berlin.
• Handle tenant inquiries, complaints, and damage reports.
• Drive continuous improvements in processes.
• Collaborate closely with cleaning, maintenance, and service teams.
• Oversee operations in Hamburg and Munich, working seamlessly with external partners.
• Manage and document tickets with ease.

Requirements:

• Initial experience in real estate management or a comparable operational role
• Hands-on mentality, pragmatic, detail-oriented, and action-driven
• Resilience and a thick skin, handling complaints and challenging situations with a problem-solving mindset
• Strong communication skills and fluency in German (C1) and English (C1)
• High level of responsibility and organizational skills
• Interest in improving operational processes and continuously optimizing workflows
• Availability for a minimum of 6 months

What Wunderflats offers:

• Collaborative culture in a vibrant scale-up environment
• Flexible and family-friendly working hours with a hybrid policy
• Opportunity to work outside your home country for up to 63 days per year
• Tailored professional development opportunities
• State-of-the-art Berlin office in Hackescher Markt with ergonomic workstations and complimentary snacks and beverages
• Regular team-building events and after-work gatherings
• Exclusive perks, including discounted memberships at Urban Sports Club and valuable offerings from FutureBens