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Senior Technical Support Engineer II

Senior Technical Support Engineer II role at Ping Identity.
Ping Identity
On-Site
India
Undisclosed salary
Job Description
Ping Identity is seeking a Senior Technical Support Engineer II to join their global support team. This role is crucial for ensuring seamless customer experiences through high-quality technical assistance. The engineer will work on a shifted schedule, including weekends, to provide continuous support coverage. Ping Identity prides itself on digital freedom and a culture that champions individuality.

Role involves:
  • Interacting with customers to resolve technical issues
  • Managing case escalations and providing phone support
  • Acting as Queue Manager during weekend shifts
  • Troubleshooting and identifying root causes across multiple products
  • Collaborating with Support, Engineering, and other teams

Requirements:
  • Minimum of 5 years of related experience with a Bachelor’s degree or equivalent
  • Excellent communication and troubleshooting skills
  • Strong background in Linux, Unix, and Windows Enterprise Server OS
  • Solid understanding of HTTP, SSL, and IPv4/v6 protocols
  • Working knowledge of Java, web containers, and web servers
  • Experience with virtualization and cloud-based platform services

Role offers:
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
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Ping Identity

Ping Identity is a leading intelligent identity platform provider, ensuring secure and seamless digital experiences for users globally. The company's cloud-based solutions enable secure access for customers, employees, and partners, facilitating frictionless digital interactions. Headquartered in Denver, Colorado, Ping Identity serves a large portfolio of enterprise clients, including over half of the Fortune 100. The company champions digital freedom and fosters a culture of individuality and respect within its diverse global team. Ping Identity is at the forefront of innovation in cybersecurity, identity management, and digital experience solutions.

All Jobs at Ping Identity (76)