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IT Specialist II - Makati City

IT Specialist II for on-site role in Makati City.
CloudKitchens
On-Site
Philippines
Undisclosed salary
Job Description

A company is seeking an IT Specialist II to join their Global IT Support team in Makati City. This is an on-site, full-time position. The IT Specialist II will be responsible for supporting the company's growing team with day-to-day operations, project implementation, and user support in a fast-paced, global environment.

Responsibilities:

  • Monitor and manage helpdesk tickets via Slack and internal portals
  • Troubleshoot hardware/software issues (Mac and Windows OS)
  • Administer tools like Google Workspace, O365, Jira, Confluence, Slack, Zoom
  • Provide onboarding/offboarding IT support and manage IT assets
  • Perform basic network troubleshooting (TCP/IP, DNS, VPN, etc.)
  • Support AV systems and Zoom Room setups
  • Document IT processes and maintain internal knowledge bases
  • Lead or contribute to small to medium-scale IT projects
  • Ensure compliance with IT security standards and policies

Requirements:

  • Bachelor’s degree preferred
  • 4–8 years of relevant IT support experience
  • Experience in SaaS, E-commerce, Tech, or fast-scaling global companies
  • Strong communication and documentation skills
  • Ability to work independently and manage multiple tasks
  • Familiarity with ServiceDesk support processes and project coordination
  • Willingness to work flexible hours and travel to other office locations as needed

The role offers:

  • Work with a dynamic and collaborative global IT team
  • Lead real-world IT projects and initiatives
  • Gain exposure to cutting-edge tools and tech environments
  • Opportunities for professional development and career advancement
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CloudKitchens

CloudKitchens is a global company operating in the technology and SaaS sectors, offering solutions in the e-commerce space. It provides comprehensive IT support, manages IT assets, and ensures compliance with IT security standards. CloudKitchens utilizes a variety of tools, including Google Workspace, O365, Jira, Confluence, Slack, and Zoom, to facilitate its operations. The company fosters a fast-paced and collaborative environment, focusing on innovation and project implementation, with a commitment to professional development and career advancement for its employees.

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