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Customer Success Executive

Customer Success Executive role in Madrid, focusing on client relations.
Cabify
On-Site
Spain
Undisclosed salary
Job Description
Cabify is seeking a Customer Success Executive to join their team in Madrid. This role is crucial for managing key accounts, fostering positive long-term relationships, and ensuring client loyalty. The Customer Success Executive will primarily focus on medium and large clients.Role involves:
  • Designing and implementing sales strategies to meet revenue goals through account growth.
  • Securing new revenue through incremental sales.
  • Developing and maintaining strong relationships with existing clients to ensure satisfaction and retention.
  • Renewing assigned accounts with favorable terms and conditions.
  • Providing regular reviews to highlight key results, metric analysis, and ROI, while recommending process improvements.
  • Identifying new business opportunities by presenting new products and services.
  • Utilizing consultative techniques to educate clients on service usage and offering unique business insights.
  • Collaborating with internal implementation teams to ensure client satisfaction.
Requirements:
  • CRM (Salesforce) proficiency.
  • Experience with Tableau or similar analysis tools.
  • Proficiency in Microsoft Office.
  • 2+ years of relevant experience.
  • Strong communication, negotiation, analytical, and planning skills.
  • Results-oriented with teamwork abilities.
  • Technical knowledge and client-focused.
  • Adaptable and capable of learning quickly.
  • Process-oriented with problem-solving skills.
Cabify Offers:
  • Flexible work schedule and environment.
  • Team events.
  • Employee discounts.
  • Personal development programs.
  • Flexible compensation in restaurant tickets, transportation, medical insurance, and nurseries.
  • Pet-friendly office.
  • Necessary equipment provided.
  • Free coffee.
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Cabify

Cabify is a company committed to transforming urban mobility. It envisions a future with fewer private cars, more sustainable vehicles, and efficient routes, creating people-centric cities. Cabify delivers sustainable and efficient mobility alternatives that generate economic, social, and environmental value. The company offers a range of products and services aimed at providing sustainable and efficient mobility, fostering a positive impact on both society and the environment.

All Jobs at Cabify (76)