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Senior Jira Engineer

Senior Jira Engineer to administer Atlassian Cloud environment at Tide.
Careers at Tide
On-Site
India
Undisclosed salary
Job Description
Tide is seeking a Senior Jira Engineer to administer its Atlassian Cloud environment. The successful candidate will be responsible for the day-to-day administration and long-term enhancements of Jira Software, Jira Service Management, and Confluence. This role involves working across departments to configure complex workflows, streamline access management, and automate repetitive processes using ScriptRunner for Jira Cloud. The Senior Jira Engineer will play a critical role in improving productivity, enhancing reporting, and scaling Atlassian practices across multiple teams.

Responsibilities:
  • Administer and support Jira Software, Jira Service Management, and Confluence in Atlassian Cloud.
  • Configure and optimize workflows, screens, permission schemes, custom fields, and notification settings.
  • Build advanced automation using ScriptRunner for Jira Cloud (validators, post-functions, listeners).
  • Set up and manage Service Management projects: queues, SLAs, forms, portals, and automation rules.
  • Manage access controls, user provisioning, and group-based permissions.
  • Create dashboards, filters, and custom reports for visibility across teams and leadership.
  • Collaborate with stakeholders to gather requirements and deliver process improvements.
  • Perform regular audits and cleanups to maintain a secure, efficient environment.
  • Support Atlassian integrations with tools like Slack, Microsoft Teams, GitHub, and more.
  • Document configurations, workflows, and change history for compliance and scalability.

Requirements:
  • Hands-on experience administering Atlassian Cloud products.
  • Strong expertise in Jira workflows, custom fields, permission schemes, and service projects.
  • Experience with ScriptRunner for Jira Cloud or similar automation/scripting tools.
  • Solid understanding of access management and user provisioning in a cloud environment.
  • Familiarity with ITSM concepts and Jira Service Management best practices.
  • Ability to work independently and collaboratively with technical and non-technical stakeholders.
  • Excellent troubleshooting and communication skills.
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