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Job Description
Diligent is seeking a Lead Client Success Advisor to join their team. This role focuses on key accounts, driving adoption and retention, and identifying expansion opportunities within Diligent's platform. The ideal candidate will leverage Diligent's GTM strategy and value drivers, combining people, process, and technology to achieve success.
Role involves:
- Developing and executing strategic account plans and roadmaps.
- Serving as a subject matter expert on GRC products and services.
- Orchestrating product overview sessions and educating clients on best practices.
- Identifying and managing success metrics tailored to each customer.
- Conducting in-depth assessments of clients’ GRC requirements and challenges.
- Partnering with internal teams to drive continuous improvement of the platform.
- Monitoring industry trends and sharing insights with clients.
Requirements:
- Self-starter mindset and ability to establish/apply a framework of how our customers identify and realise business value.
- Ability to establish and strengthen relationships within a matrix-organisation that drive cohesiveness towards a collective set of objectives and key results (OKRs)
- Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
- Understanding of GRC domain, regulations, industry standards, and experience with software solutions.
- Ability to provide strategic advisory and functional level guidance to client solution champions.
- Extensive experience in implementing or leading implementation teams of risk, audit, or analytics solutions.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Highly organized and detail-oriented.
- Willingness to travel to client sites.
Diligent offers:
- A flexible work environment.
- Global days of service.
- Comprehensive health benefits.
- Generous time off policy.
- Wellness programs.
