Senior People Data Analyst

Job Description

Intercom is seeking a Senior People Data Analyst to uncover insights and drive process improvement through data. The ideal candidate will be a curious, detail-oriented individual with a passion for data analysis. This role involves collaborating across teams to identify inefficiencies, recommend enhancements, and support strategic decision-making through thoughtful analysis and storytelling with data.Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.What this role involves:

• Collecting, cleaning, and validating data from multiple sources.
• Analyzing structured and unstructured data to uncover trends and insights.
• Developing and maintaining dashboards and data visualizations.
• Collaborating with data engineers and IT teams.
• Defining key performance indicators (KPIs) and creating metrics.
• Presenting findings and improvement recommendations to leaders.
• Supporting ad-hoc data requests and conducting deep-dive analyses.
• Maintaining data documentation and ensuring compliance.
• Partnering with teams to streamline workflows and optimize operations.

Requirements for this role:

• 5+ years of experience in data analysis.
• Proficiency in SQL and at least one programming language such as Python.
• Strong experience with data visualization tools (e.g., Tableau, Power BI, Looker).
• Strong communication skills.
• Solid understanding of business process and continuous improvement methodologies.

What Intercom offers:

• Competitive salary and equity.
• Lunch every weekday, plus snacks and a fully stocked kitchen.
• Regular compensation reviews.
• Pension scheme & match up to 4%.
• Life assurance, health and dental insurance.
• Flexible paid time off policy.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme.