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Airport Operations Manager (San Francisco)

Airport Operations Manager to lead airport services for VIP clients.
BLACKLANE
Hybrid
On-Site
United States
Undisclosed salary
Job Description
Blacklane is seeking an Airport Operations Manager in San Francisco. This role involves leading the company's commitment to delivering excellent airport services and ensuring seamless experiences for VIP airline customers. The Airport Operations Manager will build strong relationships with airline representatives, address their concerns, and enhance guest experiences through collaborative efforts. They will manage a team of Greeters, overseeing the smooth execution of pickup services and ensuring exceptional service from arrival to departure.

Role involves:
  • Managing a team who offers a premium concierge service to premier guests
  • Being the main point of contact for VIP clients with a presence at the airport
  • Assisting chauffeurs and clients to connect
  • Documenting and relaying both issues and opportunities

Requirements:
  • 4+ years in customer service or operations, preferably in luxury, hospitality, or premium services.
  • Airline or airport operations experience is a plus.
  • Proven ability to lead real-time concierge or hospitality teams while maintaining high service standards.
  • Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally.
  • Ability to thrive in a fast-paced, evolving environment, managing competing priorities with a proactive and solutions-oriented approach.
  • Willingness to travel up to 50% and adapt to varying schedules as needed.

Blacklane offers:
  • Fair pay and shared success through a Virtual Stock Options Plan (VSOP).
  • Complimentary rides per quarter to experience and evaluate chauffeur services.
  • Access to online courses on LinkedIn Learning.
  • Homecooked, quality office lunches (in Berlin).
  • Access to the Nilo Health platform for mental wellness and the WHOOP bracelet after one year.
  • Flexible, hybrid work model.
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BLACKLANE

Blacklane is a global chauffeur service operating in over 50 countries. It provides premium, reliable, and innovative transportation solutions. The company prioritizes first-class service and sustainability. Blacklane fosters a diverse and inclusive company culture, supporting employees through various initiatives. It offers fair pay, shared success through Virtual Stock Options, and opportunities for learning and development. Employee well-being is a priority, with access to mental and physical health resources. Blacklane is backed by investors including Mercedes-Benz Mobility and Sixt.

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