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Airport Operations Manager (Washington DC)

Airport Operations Manager to lead airport services in Washington DC.
BLACKLANE
Hybrid
On-Site
United States
Undisclosed salary
Job Description
Blacklane is seeking an Airport Operations Manager in Washington DC. The Airport Operations Manager will lead Blacklane's commitment to delivering impeccable airport services for VIP airline customers. The role involves building strong relationships with airline representatives, addressing their concerns, and enhancing guest experiences. The manager will oversee a team of Greeters, ensuring exceptional service from arrival to departure.
  • Managing a team who offers a premium concierge service to premier guests
  • Being the main point of contact for VIP clients with a presence at the airport
  • Assisting chauffeurs and clients to connect
  • Documenting and relaying both issues and opportunities
Requirements:
  • 4+ years in customer service or operations, preferably in luxury, hospitality, or premium services
  • Airline or airport operations experience is a plus
  • Proven ability to lead real-time concierge or hospitality teams while maintaining high service standards
  • Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally
  • Ability to thrive in a fast-paced, evolving environment, managing competing priorities with a proactive and solutions-oriented approach
  • Willingness to travel up to 50% and adapt to varying schedules as needed
Blacklane offers:
  • Fair pay and shared success through a Virtual Stock Options Plan (VSOP)
  • Complimentary rides per quarter to experience Blacklane's chauffeur services
  • Access to online courses on LinkedIn Learning
  • Weekly homecooked office lunches in Berlin
  • Access to the Nilo Health platform for mental wellness and the WHOOP bracelet after one year
  • Flexible, hybrid work model
Apply Manually

BLACKLANE

Blacklane is a global chauffeur service operating in over 50 countries. It provides premium, reliable, and innovative transportation solutions. The company prioritizes first-class service and sustainability. Blacklane fosters a diverse and inclusive company culture, supporting employees through various initiatives. It offers fair pay, shared success through Virtual Stock Options, and opportunities for learning and development. Employee well-being is a priority, with access to mental and physical health resources. Blacklane is backed by investors including Mercedes-Benz Mobility and Sixt.

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