India Payroll Product and Service leader

Job Description

WPP is seeking an India Payroll Product and Service Leader to manage payroll operations through their 3rd party ADP Managed Services provider in India. The ideal candidate will ensure compliance with Indian payroll regulations and drive continuous improvement in payroll processes and systems. This role acts as a key liaison between India Operating Companies (OpCos), ADP, and the WPP Shared Services Center (SSC).Responsibilities:

• Manage the quality delivery of payroll operations via 3rd party ADP Managed Services.
• Track ADP payroll SLAs and KPIs to ensure compliance with contract.
• Act as an escalation point for OpCos for ADP Service Quality concerns.
• Participate in ADP hosted India Payroll Quality Business Reviews.
• Manage key India OpCo Relationships relative to Payroll Services.
• Partner with WPP SSC on Payroll Processing design enhancements.
• Identify opportunities for automation or the introduction of AI tools.
• Ensure ADP maintains compliance with all applicable Indian payroll laws and regulations.
• Support internal and external payroll audits.
• Run the India Payroll Steering Committee (IPSC).
• Track ADP GV product roadmap to proactively identify future enhancements for WPP.
• Act as a key liaison with WPP OpCos and the Payroll SSC.
• Act as a key contact for other WPP initiatives with dependence to Payroll Operations.
• Review design decisions and identify payroll impacts.
• Participate in Data or HR Hierarchy design sessions.

Requirements:

• Deep understanding of Indian payroll regulations, tax laws, and statutory requirements (10 years of experience, minimum).
• Experience with ADP GlobalView payroll systems, HRIS systems (Workday), and reporting tools.
• Strong communication, relationship management, problem-solving, and negotiation skills.
• Project management experience.
• Strong analytical and critical thinking skills.

What WPP offers:

• Passionate, inspired people.
• Scale and opportunity.
• Challenging and stimulating work.