Analyst - Risk Management

Job Description

• Conduct onboarding and ongoing customer due diligence.
• Conduct and perform quality control relative to a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence.
• Manage daily escalation queues, handling complex or exception cases from business and operations teams.
• Participate in process improvement, identifying and implementing best practices in effective and innovative ways.
• Subject matter expert with comprehensive knowledge about AML, KYC policies, fraud control, risk categorization policies, monitoring, evaluation, review, and report associated.
• Demonstrate excellent knowledge of reporting procedures and record keeping guidelines.
• Communicate clearly and precisely.
• Familiarity with screening tools like Dow Jones and Lexis Nexis.

• Freshers are welcome.
• Knowledge about a customer support app or CRM, such as Freshdesk.
• Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
• Interpersonal skills - Friendly and pleasant demeanor over phone and email.
• Exceptional verbal and written communication skills.
• Excellent listening skills to understand, anticipate, and resolve queries from various stakeholders.
• Attention to detail and accuracy with excellent organizational and multitasking skills. Ability to identify anomalies or suspicious behaviors.
• Bachelor's Degree.