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Job Description
Remote is seeking a Core Customer Success Manager for the EMEA region. This role involves collaborating with the Core Customer Success team to ensure customer retention and continuity of care. The Customer Success Manager will act as a trusted advisor, build relationships, and identify expansion opportunities in collaboration with the Sales team. They will manage a rotating book of business, address customer needs, and contribute to special projects.
Role Involves:
- Ensuring business continuity on a rotating basis.
- Collaborating with Sales on customer expectations.
- Identifying upselling and cross-selling opportunities.
- Sharing customer feedback to improve team processes.
- Acting as a trusted advisor on product functionality.
- Ensuring high-quality service delivery.
- Educating and training customers on product use.
- Monitoring customer health to prevent churn and manage escalations.
- Providing Customer Success input on special projects as required.
Requirements:
- Expertise in the customer lifecycle, with emphasis on retention and churn mitigation.
- Proven track record of growing and developing customers.
- Knowledge of managing complex implementation projects.
- Excellent attention to detail.
- Passion for problem-solving.
- Understanding of different stakeholders in a company.
- Excellent adaptability.
- Strong collaborative attitude.
- Fluent written and spoken English.
Remote offers:
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
- Learning budget
- Home office budget & IT equipment
- Budget for local in-person social events or co-working spaces
Remote
Remote is a global HR platform that simplifies international employment, enabling businesses of all sizes to compliantly recruit, pay, and manage remote teams worldwide. Operating asynchronously and embracing a diverse, inclusive culture, Remote fosters innovation and collaboration among team members across the globe. The company is committed to fair compensation, prioritizes employee well-being, and offers flexible work arrangements to support work-life balance. Remote aims to lead the future of work by empowering companies to build international teams with ease.
All Jobs at Remote (131)