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Assistant Manager - Willow Grove Park Mall

Assistant Manager at Lush in Willow Grove, PA. Retail environment.
Lush Handmade Cosmetics
On-Site
United States
USD 43,680
USD 21 per hour
Job Description
Lush is seeking an Assistant Manager for their Willow Grove Park Mall location. This role involves supporting the Shop Manager in all business areas, ensuring a strong customer experience, staff experience, and shop operational excellence, and exceeding sales goals. The Assistant Manager embodies Lush’s Leadership Practices in all interactions.

Responsibilities include:
  • Collaborating with the team to exceed daily sales goals and ensure a unique and inclusive customer experience.
  • Educating customers and staff on brand values.
  • Increasing product knowledge and making informed recommendations.
  • Demonstrating strong business acumen and understanding of metrics, budgets, and reports.
  • Supporting the team on the sales floor, answering questions, and motivating them.
  • Supporting staff growth through coaching and leading by example.
  • Ensuring the team is inspired, motivated, and building strong relationships.
  • Supporting recruitment and selection of top-performing staff.
  • Collaborating on plans to improve staff engagement, retention, and DEIB practices.
  • Supporting the manager to keep the shop compliant with company standards.
  • Supporting the training of the inventory team and managing ordering.
  • Supporting the team to maintain a clean and beautiful work environment.
  • Ensuring the right number of staff are scheduled at peak times.

Requirements:
  • 1-3 years of managing or supervising in a retail environment.
  • Excellent listening and communication skills.
  • Excellent analytical, critical thinking, and troubleshooting skills.
  • Excellent organization and time management skills.
  • Strong customer service, supervisory, and sales skills.
  • Knowledge and interest in skincare, natural beauty, and ethical business.
  • Ability to work flexible hours.

Lush offers:
  • A fun and funky store atmosphere.
  • A 50% discount on all products.
  • An unconventional retail structure to support your entrepreneurial spirit.
  • Opportunities for growth.
Apply Manually

Lush Handmade Cosmetics

Lush Handmade Cosmetics is a company committed to upholding its values through ethical and compliant practices. With operations in North America, the company emphasizes employee well-being, legal adherence, and safety. Lush creates clear employment guidelines and policies aligned with its culture, while also proactively addressing changes in employment laws. The company values diversity, inclusion, and reconciliation, recognizing its presence on Indigenous territory and supporting Indigenous communities. Lush aims to integrate its ethics and values into every aspect of the business.

All Jobs at Lush Handmade Cosmetics (131)