Client Success Director

Job Description

Degreed is seeking a Client Success Director to lead strategic relationships with its most valuable global clients. This is a high-impact, consultative role focused on enabling long-term success by connecting Degreed’s platform and services to client business objectives and delivering measurable workforce outcomes.The Client Success Director will serve as a trusted advisor to senior executives, building tailored success plans and collaborating cross-functionally with Sales, Product, Marketing, and Services. This role is central to driving adoption, expansion, and transformation for large enterprise organizations investing in skills-based talent strategies.Key Responsibilities:

• Own relationships with Degreed’s top strategic accounts, aligning platform capabilities to client business priorities.
• Develop and execute data-informed success plans that drive adoption, retention, and workforce transformation.
• Partner with Sales to identify expansion opportunities and deliver insights that support renewals and growth.
• Lead executive-level engagements, sharing progress, strategic recommendations, and ROI-driven narratives.
• Monitor platform usage and engagement to proactively address risks and optimize client outcomes.
• Champion the voice of the customer internally to influence product innovation and enhance client experience.

Requirements:

• Fluency in French (written and spoken) is required.
• Ability to map client goals to actionable strategies that maximize Degreed’s value and deliver measurable business impact.
• Proven experience managing and growing executive relationships across complex, global organizations.
• Deep consultative and strategic thinking skills, with the ability to turn insight into action.
• Skilled in cross-functional collaboration with Sales, Product, Marketing, and Services.
• Adept at using data to influence decision-making and evolve success strategies.
• Ability to navigate ambiguity, anticipate client needs, and adjust plans responsively.

What Degreed Offers:

• A comprehensive benefits package.
• Flexible work arrangements.
• An inclusive and adaptable work environment.
• Opportunities for growth and development.