Named Account Manager

Job Description

Scale is seeking a Named Account Manager to expand its market presence within the Generative AI sector. This role involves managing key accounts and fostering growth within organizations that are developing foundation models and productizing generative AI solutions. The Named Account Manager will serve as the primary liaison between internal teams, customer stakeholders, and go-to-market teams.

Responsibilities:

• Serve as a key point of communication between internal delivery teams, customer stakeholders, and go-to-market (GTM) teams.
• Proactively identify project needs and risks, aligning resources and capabilities to ensure every project milestone is achieved on time and within scope.
• Develop a deep understanding of the client’s needs, goals, and purchasing strategy to expand our presence in the account.
• Collaborate with Sales Leads and the client’s procurement and purchasing teams to support negotiations on contracts, renewals, and expansions, contributing to long-term account growth and strengthening our partnership.
• Establish metrics for project success and account growth, preparing regular reports and conducting performance reviews with both internal and client teams to ensure alignment and identify improvement areas.
• Provide regular reporting and insights to senior management on account performance, growth opportunities, and strategic initiatives

Requirements:

• 7+ years of B2B Account Management or Client Delivery experience
• Experience defining requirements and building strategies to effectively scale revenue through early product development
• Experience successfully delivering on complex solutions to enterprise and software companies in the deal size of $XM or $XXM+
• +4 years of experience working with technical audiences (ML engineers, data scientists, data engineers)
• Experience collaborating with both business and technical audiences simultaneously
• Demonstrated success of achieving high client satisfaction on major projects
• Passion for what you do and the creativity and willingness to think outside of the box
• Strong sales process skills and systems skills (Salesforce, Outreach, Clari, Gong)
• Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels.
• Experience with creating, developing, and communicating executive level materials.

Benefits:

• Comprehensive health, dental and vision coverage
• Retirement benefits
• A learning and development stipend
• Generous PTO