Order Processor (AT&T, ACC services)

AppDirect is seeking an Order Processor to ensure accurate order data entry into internal and external systems. The Order Processor plays a crucial role in supporting internal and external customers and realizing revenue.

Responsibilities:

• Nurturing an outstanding support journey for all stakeholders.
• Leveraging ticketing system to log order requests and replies.
• Verifying order packages for completeness and accuracy.
• Submitting order packages to providers and ensuring order acceptance.
• Communicating with AppDirect Advisors via various channels.
• Updating internal CRM systems with current order status.
• Maintaining compliance requirements and attending training.

Requirements:

• 3+ years of telecommunications/technology experience (for specialized roles).
• Technology channel sales and/or distributor experience (a plus).
• Order Entry/Tracking/Management experience (a plus).
• Knowledge of technology provider contract verbiage.
• Superb customer support, organizational, and problem-solving skills.
• Top-level data integrity, organization, and analytical skills.
• Extensive experience with Excel or Google Sheets.
• Familiarity with CRM systems (Salesforce, Oracle, Zoho).
• Excellent oral and written communication skills in English.