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Job Description
Remote is seeking a Core Customer Success Manager for the EMEA region. This role involves collaborating with the Core Customer Success team to ensure continuity of care and customer retention for their books of business. The ideal candidate will be a trusted advisor and advocate for customers, building relationships, engaging in creative problem-solving, and collaborating with Sales to identify potential expansion opportunities. They will maintain a rotating book of business based on coverage and workload requirements, as well as engaging in any special projects that require Customer Success Manager input, to advocate for customer needs.
Role involves:
- Ensuring business continuity on a rotating basis.
- Collaborating with Sales on customer expectations.
- Identifying and leveraging upselling and cross-selling opportunities.
- Sharing customer feedback to improve team processes.
- Acting as a trusted advisor on product functionality.
- Ensuring high-quality service delivery.
- Educating and training customers on product use.
- Monitoring customer health to prevent churn and manage escalations.
- Providing Customer Success input on special projects as required.
Requirements:
- Expertise in the customer lifecycle, with emphasis on customer retention and churn mitigation.
- Proven track record of growing and developing customers.
- Knowledge of managing complex implementation/onboarding projects.
- Excellent attention to detail.
- Passion for problem-solving.
- Understanding of different stakeholders in a company.
- Excellent adaptability.
- Strong collaborative attitude.
- Fluent written and spoken English.
Remote offers:
- Work from anywhere.
- Flexible paid time off.
- Flexible working hours.
- 16 weeks paid parental leave.
- Mental health support services.
- Stock options.
- Learning budget.
- Home office budget & IT equipment.
Remote - Referral Board
Remote is a global HR platform dedicated to simplifying international employment for businesses of all sizes. They enable companies to compliantly recruit, pay, and manage remote teams worldwide, handling payroll, benefits, taxes, and legal compliance. Remote values diversity, inclusivity, and offers fully remote positions with flexible work arrangements, promoting a culture of asynchronous work and employee empowerment. They are backed by top investors and focused on fostering a positive impact on global talent-hiring and bringing local wealth to developing countries.
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