Finance Support Specialist

Job Description

Adyen is seeking a Finance Support Specialist to join their team in Bengaluru. This role involves being an expert on Adyen’s platform and financial products, supporting the financial teams of merchants globally. The specialist will help merchants with finance-related issues, enable them to use financial products effectively, and advise product teams on improvements.Adyen is a financial technology platform that provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft.Role Involves:

• Being the first point of contact for merchants and commercial teams for financial issues.
• Educating and advising merchants on how to gain value from Adyen's platform, products, and features.
• Analyzing merchant pain points and collaborating with Adyen’s Finance Product and Development teams to improve or build new products.

Requirements:

• At least 3 years of experience in direct BtoB customer support, with exposure to banking, payments, or financial products.
• Strong finance and analytical skills.
• Strong communication skills.
• Ability to make quick informed decisions under pressure.
• Experience dealing with ambiguity.
• Advanced proficiency with MS Excel.
• Excellent written and verbal communication skills in English.
• Finance or Economics educational background, or work experience.

What Adyen Offers:

• Opportunity to work with an international team with diverse backgrounds and skill sets.
• Exposure to a 24/7 business operating across time zones.