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Technical Support Engineer (Ecommerce), APAC

Technical Support Engineer role at Adyen in Singapore.
Adyen
On-Site
Singapore
Undisclosed salary
Job Description
Adyen is seeking a Technical Support Engineer to join their team in Singapore. Adyen is the financial technology platform of choice for leading companies like Meta, Uber, and Microsoft. This role involves being a key point of contact for Adyen’s merchants globally, working with various internal teams to deliver exceptional merchant support. The ideal candidate will be merchant-focused, highly motivated, and thrive on shared success.

What this role involves:
  • Providing customers with the tools they need to successfully accept payments globally.
  • Serving as a key source of knowledge on the Adyen platform, products, and APIs.
  • Supporting merchant technical personnel, troubleshooting technical problems, and creating the best possible merchant experience.
  • Advising merchants on best implementation practices and addressing specific issues.
  • Gathering merchant feedback and communicating needs to product and management teams.
  • Providing first-class service, analyzed via CSAT and regular QA of engineer tickets.

Requirements:
  • Experienced Technical Support Engineer/Technical Solutions Consultant.
  • Loves providing technical assistance to merchants via phone, web-based tools, and email.
  • Capable of making quick, informed decisions under pressure and prioritizing tasks.
  • Creative, innovative, and possesses strong problem-solving capabilities.
  • Able to adapt to new processes and procedures quickly.
  • Able to write scripts: SQL, JavaScript, Python, or Java code.
  • Able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs.
  • A team player who takes responsibility for tasks and enjoys working independently.
  • Experienced in collaborating with globally distributed, multicultural teams.
  • Likes going the extra mile to ensure customer satisfaction.
  • Strong written and verbal communication skills in English; other languages are a bonus.
  • Willing to travel globally where required.

What Adyen offers:
  • An environment with opportunities for people to succeed.
  • Culture and support to ensure they are enabled to truly own their careers.
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Adyen

Adyen is a financial technology platform that provides a single solution for payments, data, and financial products, serving global customers like Meta, Uber, and H&M. The company is engineered for ambition, fostering an environment where employees can succeed and own their careers. Adyen tackles technical challenges at scale, delivering innovative and ethical solutions to help businesses achieve their ambitions faster. They focus on creating opportunities and support for their teams to excel.

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