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Atlassian Service Engineer II

Atlassian Service Engineer II to manage and optimize Jira environments.
Box
Hybrid
On-Site
United States
USD 103,000 - 143,000
Job Description
Box is seeking an Atlassian Service Engineer II to manage and optimize its internal Jira Software, Confluence, and Jira Service Management environments. The role involves streamlining collaboration, delivering services, and running IT operations by maintaining a stable, scalable, and user-friendly Atlassian ecosystem. The candidate will join a high-impact IT Operations team supporting various business functions.

What This Role Involves:
  • Administering and maintaining Box’s Atlassian environments.
  • Partnering with business stakeholders to gather requirements and build scalable solutions.
  • Leading platform upgrades and routine maintenance.
  • Supporting integrations between Atlassian tools and external platforms.
  • Developing and maintaining technical documentation and training materials.
  • Triaging and resolving incidents and service requests.
  • Implementing governance standards and enforcing best practices.
  • Contributing to long-term strategy for platform maturity and automation.


Requirements:
  • 3+ years of hands-on experience administering Atlassian tools.
  • Strong knowledge of Jira administration.
  • Experience with scripting and automation.
  • Familiarity with ITSM/ITIL practices and Service Desk operations.
  • Solid communication skills.


What This Role Offers:
  • Opportunity to work with a leading Intelligent Content Management company.
  • Chance to drive the company's platform forward.
  • Be on the front lines of a massive shift in how the world works together.
  • Opportunity to contribute to long-term strategy for platform maturity, automation, and enhanced reporting/analytics.
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Box

Box is a leading provider of intelligent content management solutions. Its platform empowers organizations to collaborate effectively, manage content lifecycles, secure critical assets, and transform business workflows using enterprise AI. Founded in 2005, Box simplifies work for global organizations across various industries. The company's mission is to bring intelligence to content management, enabling customers to transform workflows across their organizations. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

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