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Customer Success Manager

Broadvoice seeks Customer Success Manager in Mexico (Remote).
Broadvoice
Remote
Mexico
Undisclosed salary
Job Description
Broadvoice is seeking a Customer Success Manager to join their expanding team. This role is based in Mexico and is fully remote. The Customer Success Manager will be responsible for guiding Mexican clients to achieve their desired outcomes and driving value through proactive engagement strategies. They will monitor customer health, predict challenges, and offer solutions to ensure satisfaction and retention.
The role involves:
  • Identifying customer operational needs.
  • Identifying upselling and cross-selling opportunities.
  • Ensuring customer autonomy through training and validation.
  • Coordinating with internal and customer stakeholders.
  • Conducting product roadshows and sharing best practices.
  • Monitoring business objectives and auditing results.
Requirements:
  • 3-5 years’ experience in client engagement.
  • Experience handling business challenges and delivering exceptional service.
  • Experience in Contact Center as a Service (CCaaS).
  • Experience managing projects with multiple stakeholders.
  • Experience building senior-level business relationships.
  • Ability to understand customer business structures and needs.
  • Experience with CRM systems (Salesforce, Rev.io, etc.).
Broadvoice offers:
  • A vibrant company culture with a dedicated culture team.
  • Commitment to diversity, equity, and inclusion (DEI).
  • Comprehensive benefits packages, including paid vacation and holidays.
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Broadvoice

Broadvoice is a global cloud communications company that unifies communication channels for businesses. With offices in the United States, Latin America, and Europe, Broadvoice delivers tailored solutions designed to enhance team connectivity and customer engagement. The company's platforms facilitate interaction, collaboration, and idea sharing, fostering meaningful human connections. Broadvoice emphasizes a supportive and inclusive work environment, promoting diversity, equity, and inclusion through various initiatives. Broadvoice offers services like Contact Center as a Service (CCaaS) solutions.

All Jobs at Broadvoice (9)