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Job Description
FREENOW is seeking a Customer Success Manager to be the primary point of contact for business customers in the UK. The Customer Success Manager will be responsible for customer success and company growth, developing strategies and initiatives to enhance the product and help customers use it efficiently. They will shape the entire customer journey, from activation to ongoing account management, supported by an international team.
Role Involves:
- Managing and advising Mid Market customers in the UK.
- Building strong and long-term relationships.
- Providing valuable insights and performance data.
- Deriving actionable insights from data using analytical skills.
- Collaborating with internal and external stakeholders.
- Taking full responsibility for the UK market.
Requirements:
- At least 2 years of professional experience.
- Strong strategic and analytical thinking.
- Sales understanding and customer orientation.
- Excellent English skills (written and spoken).
FREENOW offers:
- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program
FREENOW
FREENOW is a leading European mobility super app, offering users access to a diverse range of transportation options in over 170 cities across 16 markets. With over 54 million users, FREENOW integrates taxis, private hire vehicles, car sharing, and micro-mobility solutions like e-scooters and e-bikes into a single platform. The company aims to streamline urban mobility, providing efficient and sustainable transportation solutions while minimizing the need for additional vehicles. FREENOW also caters to business clients, offering tailored services and account management.
All Jobs at FREENOW (30)