Clash
of Jobs
Job Description
Smartly is seeking a Principal, Customer Marketing & Education to drive customer engagement, adoption, and advocacy. This role involves building customer advocacy programs, developing educational content, and leading cross-functional initiatives to improve customer outcomes.
The Principal will collaborate with GTM, Product, and CS teams to transform education into empowerment and customer success into growth. They will manage customer-facing collateral, webinars, and programs that drive adoption, renewals, and expansion.
Responsibilities include:
- Building and scaling customer advocacy programs
- Developing scalable educational content
- Leading cross-functional initiatives
- Managing customer-facing collateral and webinars
Requirements:
- 7–10+ years of experience in Customer Marketing, Product Marketing, Customer Education, or Enablement roles
- Proven track record of building customer-facing programs that scale
- Strong communication and storytelling skills
- Experience with LMS platforms, advocacy tools, and customer marketing technologies
- Data-driven with experience owning KPIs across NPS, adoption, and campaign performance
- Ability to work in a hybrid model (3 days a week at the office)
Smartly offers:
- Inclusive Culture
- Global Impact
- Wellbeing Focus
- Total Rewards
- Hybrid Workplace
Smartly
Smartly is an AI-powered advertising technology company transforming ad experiences for brands. Its platform integrates media, creative, and intelligence capabilities, managing significant ad spend across major platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Smartly delivers tangible business outcomes through its end-to-end technology and customer service. Operating globally with a diverse team, Smartly fosters an inclusive environment. Smartly is recognized as a Leader in Creative Advertising Technologies.
All Jobs at Smartly (51)