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Senior Manager, Customer Marketing & Education

Senior Manager, Customer Marketing & Education role at Smartly.
Smartly
Hybrid
On-Site
United States
Undisclosed salary
Job Description
Smartly is seeking a Senior Manager, Customer Marketing & Education, to drive customer engagement, adoption, and advocacy. This role involves building customer advocacy, developing educational content, and leading cross-functional initiatives. The Senior Manager will collaborate with GTM, Product, and CS teams to enhance customer success and contribute to company growth.

Role involves:
  • Building and scaling customer advocacy programs.
  • Managing customer-facing collateral and webinars.
  • Developing scalable educational content.
  • Driving engagement with education platforms.
  • Acting as a strategic partner to CS, Product, and PMM teams.

Requirements:
  • 7–10+ years of experience in Customer Marketing, Product Marketing, Customer Education, or Enablement roles.
  • Proven track record of building customer-facing programs that scale.
  • Strong communication and storytelling skills.
  • Experience with LMS platforms, advocacy tools, and customer marketing technologies.
  • Data-driven approach with KPI ownership.
  • Ability to work in a hybrid model (3 days a week at the office).

Smartly offers:
  • Inclusive culture with a global team.
  • Opportunity to make a global impact.
  • Generous healthcare packages and mental health services.
  • Healthy work-life balance with paid holidays and family leave.
  • Equity options and performance-based rewards.
  • Hybrid work model with the option to work abroad.
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Smartly

Smartly is an AI-powered advertising technology company transforming ad experiences for brands. Its platform integrates media, creative, and intelligence capabilities, managing significant ad spend across major platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Smartly delivers tangible business outcomes through its end-to-end technology and customer service. Operating globally with a diverse team, Smartly fosters an inclusive environment. Smartly is recognized as a Leader in Creative Advertising Technologies.

All Jobs at Smartly (51)