IT Service Catalogue Consultant

Job Description

Spektrum is seeking an IT Service Catalogue Consultant to support the NATO Communication and Information Agency (NCIA) in Mons, Belgium. The consultant will play a crucial role in designing and developing the Service Design Package for the ACPV Service, integrating it into the agency's service catalogue. This involves creating a Service Description (SD) and Service Delivery Plan (SDP) following NCIA templates, including service features, support hours, cost models, and technology components.Role Involves:

• Designing and developing the Service Design Package for the ACPV Service.
• Creating Service Descriptions (SD) and Service Delivery Plans (SDP).
• Developing a quantified Service Cost Model.
• Identifying prerequisite services, assets, and contracts.
• Developing a visual representation of service technology components.
• Describing service support levels and processes.
• Defining roles and responsibilities within the service delivery process.

Requirements:

• Good knowledge and experience with the ITIL Framework (Service Strategy/Service Design).
• Solid understanding of financial management of IT Services and experience with Service Costs and Service Rates calculation.
• Strong troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail in documenting support activities.
• Ability to work effectively as part of a team.
• Strong customer relationship skills.
• Business English proficiency.
• Valid National or NATO Secret personal security clearance.

Role Offers:

• Opportunity to work with NATO.
• Some travel to other NATO sites may be required.