Senior Application Support Engineer

Job Description

Spektrum is seeking a Senior Application Support Engineer to support the NATO Communication and Information Agency (NCIA) in Braine l'Alleud, Belgium. This role involves providing ongoing L3 support for the NBAC Business Area during the migration of on-premise applications to the cloud. The candidate will ensure continued support for existing COTS applications while offering expert guidance on cloud migration efforts.Responsibilities include:

• Atlassian Products configuration and automation
• Containerization and Kubernetes management
• Cloud Configuration (Azure, AWS)
• COTS End-User Support
• Incident Logging and Tracking
• Escalation of complex issues
• Knowledge Base Management
• Technical support for software and hardware
• Communication and Collaboration with IT teams

Requirements include:

• Expert knowledge of Linux and Windows server infrastructure
• Expert knowledge in designing, implementing, and optimizing Jira Service Management projects
• Strong experience with Advanced JQL
• Deep knowledge of Software Programming Principles
• Good knowledge of JAVA or Groovy Programming Language
• Good knowledge of Version Control Systems such as GIT
• Good understanding of Microsoft Azure or Amazon AWS
• Good knowledge of Microsoft Entra ID
• Good knowledge of REST APIs for custom integrations
• Good knowledge of Docker and Kubernetes technologies
• Good knowledge of configuration of Continuous Integration (CI) and Continuous Deployment (CD) in Azure DevOps
• Good knowledge of implementing monitoring and logging solutions such as Prometheus, Grafana
• Expert Knowledge of web servers such as IIS and Apache Web Server
• Strong understanding of ITIL principles
• Good experience of the Agile Methodology
• Expert knowledge of networking infrastructure
• Expert knowledge of PKI
• Deep understanding of security constraints and requirements in CIS
• Deep understanding of NCIA and NATO security directives and regulations
• Familiarity with Microsoft services and tools
• Experience in human resource (HR) IT applications
• Experience in various areas of Software Engineering
• Knowledge of NATO HR processes
• Knowledge and experience in state-of-the-art technologies
• Strong troubleshooting skills
• Excellent verbal and written communication skills
• Strong customer service focus
• Ability to manage multiple support tickets and prioritize tasks effectively
• Ability to work effectively as part of a team

Role offers:

• Opportunity to work with NATO
• Work in an international environment