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Klantenservice Teamleider at Butternut Box

Customer Love Team Lead for Butternut Box in Amsterdam.
Remote
Hybrid
On-Site
Netherlands
USD 40,184 - 43,442
EUR 37,000 - 40,000
Butternut Box is seeking a Customer Love Team Lead to manage and motivate a team of 9 part-time employees. The Customer Love Team Lead will ensure the team meets quarterly goals, focusing on customer satisfaction, efficiency, and quality. The role involves creating a positive team culture, analyzing KPIs, and resolving customer escalations.

The position is hybrid, requiring three days per week in the Amsterdam office and occasional travel to London. The Customer Love Team Lead will report to the Head of Customer Love in London.

Role involves:
  • Delivering excellent customer experience in Netherlands and Belgium
  • Onboarding and supporting new team members.
  • Conducting coaching sessions with team members.
  • Analyzing and reporting KPIs.
  • Managing team schedules.

Requirements:
  • Fluent in Dutch and English (French is a plus).
  • Full-time availability (39 hours) and willingness to work in the Amsterdam office 3 days a week.
  • Experience in customer service, hospitality, or retail leadership.
  • Passion for customer satisfaction.
  • Strong communication and data analysis skills.

Butternut Box offers:
  • A salary between € 37.000 - € 40.000 gross per year
  • 25 vacation days
  • € 500 learning & development budget per year
  • Reiskostenvergoeding
  • Pension contributions
  • Remote First periods
  • Free lunches
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Butternut Box

Butternut Box is a B-Corp certified company that produces and delivers freshly prepared dog food, cooked like homemade meals, in perfect portions. With a mission to help dogs live healthier, happier, and longer lives, the company focuses on providing natural and tasty food options without any hidden nasties. They prioritize sustainability and aim to positively impact the environment. Marro, a sibling brand, addresses the nutritional needs of cats with a similar focus on health and happiness, striving to be the solution for cat owners seeking optimal well-being for their feline companions.