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TechOps Support Specialist

TechOps Support Specialist providing technical support to agency personnel.
MERGE
Hybrid
On-Site
United States
USD 56,850 - 68,250
Job Description
MERGE is seeking a TechOps Support Specialist to become a cornerstone of its Technology Operations Support team. The primary mission is to deliver exceptional technical support to the agency's personnel, ensuring they have reliable and efficient technology services. The specialist will empower the team to focus on their creative and strategic work by providing a seamless tech experience.

Role involves:
  • Providing first-level technical support through phone, email, and in-person interactions.
  • Logging and tracking support requests within a ticketing system.
  • Diagnosing and resolving common hardware and software issues.
  • Supporting Windows and Mac OS environments.
  • Assisting with user account management.
  • Installing and configuring software.
  • Setting up and deploying hardware.
  • Contributing to the IT knowledge base.
  • Escalating complex issues to higher-level support teams.
  • Assisting with onboarding and off-boarding processes.
  • Managing and tracking IT assets.
  • Providing basic user training.

Requirements:
  • 1-3 years of hands-on experience in Mac and Windows Desktop Technical Support.
  • Strong working knowledge of Apple macOS and iOS hardware.
  • Experience administering and troubleshooting with Google Workspace.
  • Solid understanding of Active Directory.
  • Familiarity with Conference Room technologies.
  • Experience with an ITSM tool (Freshservice, Jira, or similar).
  • Good technical writing and documentation skills.
  • Strong problem-solving and analytical abilities.
  • Excellent communication and customer service skills.

MERGE offers:
  • Meaningful Medical, Dental, Vision, Life Insurance, 401K.
  • Lifestyle Spending Account.
  • Employer Paid Life & Disability Insurance.
  • Flexible Time off & Holidays.
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MERGE

MERGE is an agency uniting creative, technological, and data-driven expertise to help clients overcome business challenges. With offices across North America, MERGE offers enduring partnerships with brands in healthcare, life science, and consumer products. The company provides services leveraging client's customer understanding to enhance business outcomes. MERGE fosters a superior work environment where talented individuals are encouraged to grow and deliver the best work of their careers. The organization values transparency and equity, investing in comprehensive benefits to support employee well-being.

All Jobs at MERGE (18)