Senior Compliance (GSEDD) Analyst

Job Description

• Conduct in-depth Enhanced due diligence reviews with a focus on anti-money laundering, sanctions, politically exposed person(s), counter-terrorism financing.
• Evaluate fundraiser and account attributes for unusual activity and determine identified risks for final and/or next steps.
• Manage high level complex compliance escalations, report findings where elevated risk is identified.
• Provide high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
• Conducting Enhanced due diligence on organizations to ensure entities comply with our Terms of Service and applicable laws and regulations.
• Collecting and analyzing information on organization’s governance, operations, and financial performance.
• Provide SME coaching to analysts, while conducting regular quality assurance reviews.
• Working cross-functionally with Risk, Legal, Customer Operations and payment processor risk teams to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties.
• Partner with Payment Service Providers on account-related queries and escalations.
• Collaborate with key stakeholders on GSEDD account queries from the Go To Market & Communications teams.
• Contribute to process improvements, system enhancements and opportunities for operational efficiency initiatives.

• 3-7 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors.
• Knowledge of global Enhanced  due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem.
• Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance.
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance.
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
• Empathetic with a strong customer-centric mindset.
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
• Ambitious self-starter with excellent attention to detail.
• Fast learner, with initiative and follow through without sacrificing quality.
• Strong performer, able to meet deadlines while balancing different priorities.
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
• Inquisitive with a solution-oriented mindset.
• Exemplify company core values and embody team culture

• Competitive pay and comprehensive healthcare benefits.
• Financial assistance for hybrid work and family planning.
• Generous parental leave and flexible time-off policies.
• Mental health and wellness resources.
• Learning, development, and recognition programs.