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Onboarding Advocate

Benefits Onboarding Advocate at Gusto, assisting customers with health benefits.
Gusto, Inc.
Remote
Hybrid
On-Site
United States
USD 47,840 - 54,080
USD 23 - 26 per hour
Job Description
Gusto is seeking a Benefits Onboarding Advocate to join their team. This role involves setting up customers with their health benefits, providing a delightful experience, and guiding them through a complex process. The advocate will provide timely information and ensure all moving parts run smoothly. They will assist employers in obtaining group benefits for the first time and support their ongoing benefits decisions.
What this role involves:
  • Overseeing the entire benefits onboarding process.
  • Collaborating with cross-functional teams.
  • Providing expertise in healthcare and benefits enrollment.
  • Working directly with customers to implement employee benefit packages.
  • Providing guidance and support to customers.
  • Managing multiple priorities using Salesforce and other technology platforms.
  • Answering customer questions via phone and email.
Requirements:
  • 2-4 years of client-facing experience.
  • Empathetic and customer-centric approach.
  • Excellent written and oral communication skills.
  • Strong attention to detail.
  • Skilled in problem-solving and cross-team communication.
  • Self-motivated and comfortable working collaboratively and autonomously.
  • Ability to work throughout seasonal peaks.
  • Adaptability to flex to other internal roles if needed.
  • Embraces an ownership mentality.
What Gusto offers:
  • Onsite training requirement from July 23rd - August 15th.
  • Opportunity to work remotely after the initial training period.
  • A collaborative and inclusive workplace.
  • Opportunity to make a tremendous impact every day.
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Gusto, Inc.

Gusto, Inc. is a modern, online people platform committed to empowering small businesses. Gusto delivers full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York that serve over 400,000 businesses nationwide, Gusto strives to create a collaborative and inclusive workplace. The company's mission is to create a world where work empowers a better life.

All Jobs at Gusto, Inc. (79)