Clash
of Jobs
Job Description
Exact Sales is seeking a Retention Analyst to join their team in Florianópolis. The company is a leading Sales Engagement Software provider in Latin America and is now part of RD Station. The Retention Analyst will play a crucial role in connecting with customers who have requested to cancel their accounts, understanding their reasons for leaving, and finding ways to win back their business by demonstrating the value of Exact Sales' solution.
Responsibilities:
- Understand reasons for cancellation via Zoom or phone.
- Connect customer pain points with Exact Sales solutions.
- Negotiate and revert cancellations through plan adjustments and value proposition.
- Manage the cancellation process from start to finish.
Requirements:
- Experience in customer-facing roles such as pre-sales, sales, retention, or customer success.
- Resilience and ability to handle complex situations.
- Strategic thinking to align solutions with customer needs.
- Agility and organization to manage multiple tasks.
The role offers:
- Hybrid work model (2 days onsite).
- 40-hour work week.
- Opportunity to work in a comfortable office space in Florianópolis.
Exact Sales
Exact Sales is a leading Sales Engagement software company in Latin America, empowering businesses, from startups to large enterprises, to transform their sales processes. With its flagship product, Exact Spotter, the company provides tools for workflow automation, email cadences, lead qualification, and business analytics. Recently acquired by RD Station, Exact Sales is focused on enabling clients to standardize and improve the performance of their sales teams. The company emphasizes a culture of empathy, goal-oriented performance, and continuous growth within its ecosystem of teams, clients, and partners.
All Jobs at Exact Sales (4)