Customer Service Representative (English)

Job Description

Finyard is seeking a Customer Service Representative to join their global team. The ideal candidate will be passionate about technology and innovation, and committed to providing excellent service to users worldwide. This role involves responding to customer queries, troubleshooting issues, and contributing to process improvement.

Role Involves:

• Responding to customer queries via email, live chat, and phone.
• Collaborating with departments to address complex problems.
• Conducting follow-ups to ensure customer concerns are resolved.
• Performing troubleshooting using diagnostic techniques.
• Documenting repetitive issues for process improvement.
• Generating informational materials like FAQs and user manuals.
• Providing guidance on additional products and services.
• Identifying and executing initiatives to improve customer experience.

Requirements:

• Experience in fintech (forex/crypto).
• 1+ years of online customer support experience.
• Excellent written and oral English.
• Excellent interpersonal and communication skills.
• Ability to manage stressful situations.
• Experience with customer service software, tools, and databases.

Finyard Offers:

• 100% remote job.
• Competitive salary.
• Opportunity to work in an international team.
• Performance-based bonus every quarter.
• Medical insurance after the probation period.
• Additional sick leaves every 6 months.
• Birthday gifts.