Commercial Operations Manager

Job Description

UNiDAYS is seeking a highly organised and proactive Commercial Operations Manager to support and optimise the efficiency of their end-to-end Commercial process. This role is pivotal in unblocking revenue, maintaining data integrity, driving operational excellence, and delivering impactful training for Commercial staff. The Commercial Operations Manager will work cross-functionally with Commercial, New Business, Finance, and other support functions to ensure processes run smoothly and efficiently.Responsibilities include:

• Proactively monitor and resolve blockers preventing revenue collection.
• Maintain visibility of contract renewals and act to avoid lapses.
• Conduct weekly pipeline reviews and ensure data remains actionable.
• Monitor data hygiene and integrity across key commercial systems.
• Document and update process documentation to support team alignment and scalability.
• Own the development and delivery of the Commercial Training Programme.

Requirements include:

• Strong Business Acumen
• Excellent Multi-tasking Abilities
• Stakeholder Management skills
• Exceptional Attention to Detail
• Clear Process Thinking
• Training & Facilitation Skills
• Proven experience in a Commercial Operations, Sales Operations, or similar role (desirable)
• Familiarity with Salesforce (desirable)
• Experience liaising across Finance, Commercial, and New Business functions (desirable)
• Track record of process documentation or playbook creation (desirable)

UNiDAYS offers:

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• Competitive salaries
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• Support for home working