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Job Description
Valon is seeking a Customer Service Specialist to handle homeowner communications. The role involves managing both customer service and collections responsibilities. The ideal candidate will professionally and efficiently address inbound and outbound communications. Valon is an equal opportunity employer committed to diversity and inclusion.
Responsibilities:
- Research and resolve homeowner issues using internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and services.
- Identify and locate delinquent accounts.
- Collect payments or set up repayment plans for delinquent accounts.
Requirements:
- Previous mortgage servicing experience.
- 1-2 years of call center experience.
- High school diploma or equivalent.
- Strong oral communication skills.
- Attention to detail.
- Ability to collaborate with other business areas and team members.
Valon offers:
- Competitive salary
- 401(k) plan with a 4% annual match
- 17 days of paid time off, 5 paid sick days, and 11 paid company holidays
- Comprehensive, low-cost medical, dental, & vision benefits
- Employee Assistance Program (EAP)
- In-office snacks and drinks (and Bagel Fridays!)
- Quarterly possibilities for promotion and annual performance reviews
- 12 weeks of fully paid parental leave
Valon
Valon is a technology-driven company focused on transforming the homeownership experience. By leveraging technology, Valon aims to provide homeowners with ease, security, and financial expertise throughout their journey. The company operates in the mortgage servicing industry, managing loan onboarding and off-boarding while ensuring compliance and stakeholder satisfaction. Valon collaborates with diverse stakeholders, including lenders and third-party service providers, to streamline processes and enhance the overall homeownership experience through client support and innovative solutions.
All Jobs at Valon (37)