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Client Engagement Supervisor

Client Engagement Supervisor to build contact center in Jacksonville, FL.
Valon
On-Site
United States
Undisclosed salary
Job Description
Valon is seeking a Client Engagement Supervisor to help build a contact center in Jacksonville, Florida. This role involves overseeing core contact center functions, including real-time issue resolution and team leadership. The ideal candidate will help define the culture, processes, and performance standards for a rapidly growing, tech-driven startup.

Responsibilities:
  • Solve customer issues in real-time
  • Triage and respond to customer escalations and complaints
  • Drive process efficiencies and improvement across all customer support activities
  • Provide coaching and feedback to team members
  • Help inform product development and enhancements
  • Help test and manage various contact center tools and platforms
  • Work cross-functionally with peers

Requirements:
  • Bachelor's degree or equivalent experience
  • 3-5 years of experience in a consumer-facing operations environment
  • Managed (or assisted in managing) a team of 5 or more
  • Proficient with Google Office and other web-based applications
  • Familiarity with Zendesk, Salesforce, or other common CRM tools
  • Experience directly with workforce tools or partnering with workforce management teams
  • 1+ years of leadership experience
  • Experience with a mortgage servicing or financial technology company
  • Analytics proficiency

What Valon offers:
  • Competitive salary
  • 401(k) plan with a 4% annual match
  • 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
  • Comprehensive, low-cost medical, dental, & vision benefits, and an EAP
  • In-office snacks and drinks (and Bagel Fridays!)
  • Quarterly possibilities for promotion and annual performance reviews
  • 12 weeks of FULLY PAID time off for birthing and non-birthing parents
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Valon

Valon is a technology-driven company focused on transforming the homeownership experience. By leveraging technology, Valon aims to provide homeowners with ease, security, and financial expertise throughout their journey. The company operates in the mortgage servicing industry, managing loan onboarding and off-boarding while ensuring compliance and stakeholder satisfaction. Valon collaborates with diverse stakeholders, including lenders and third-party service providers, to streamline processes and enhance the overall homeownership experience through client support and innovative solutions.

All Jobs at Valon (37)