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Job Description
Valon is seeking an IT Administrator to support its Jacksonville office. Valon's mission is to empower every homeowner by creating a world where home ownership comes with ease, security, and financial know-how. The IT team is a small, close-knit team that depends on each other for assistance, coverage, and growth. Valon is invested in team growth and promotion from within.
As a member of the Valon IT Team, the IT Administrator will support every department, team, and employee at Valon. He/She will play a key role in ensuring the continued success of our servicing operations team. He/She will partner with a variety of high-level stakeholders to maintain our daily fast-paced office operations.
Role involves:
- Setting up and configuring Windows & Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners.
- Managing the on- and off-boarding of users, as well as the provisioning and de-provisioning of devices.
- Responding to requests and track work in Jira Service Management.
- Managing and restocking inventory as needed.
- Maintaining, tuning, and troubleshooting the office network.
- Supporting and servicing SSO (Single Sign On) with third-party software for increased security and convenience.
- Creating effective user-facing communications and guidance.
Ideal candidate should have:
- 5+ years of experience in computer administration, Google Workplace administration, service management, identity and access management, network administration, and business system administration
- Experience with the flexibility necessary in a tech startup environment
- Excellent written and verbal communication skills
- Excellent problem-solving abilities and ability to prioritize & triage
- Refined attention to detail and accuracy
- Highly independent, able to work through complex issues and escalate when necessary
- Top-notch customer service skills are necessary to deliver the highest level of IT support to our personnel
- Tech full-stack experience
- Security remediation and audit experience
What Valon offers:
- Competitive salary and 401 (k) plan
- Comprehensive medical, dental, & vision benefits
- In-office snacks and drinks, and Bagel Fridays
- Pre-tax deductions for public transportation, rideshare services, and parking expenses
- Company-wide orientation and other learning & development opportunities
- 17 days paid time off, sick days, and 11 company holidays
- 12 weeks off for both birthing and non-birthing parents - fully paid
Valon
Valon is a technology-driven company focused on transforming the homeownership experience. By leveraging technology, Valon aims to provide homeowners with ease, security, and financial expertise throughout their journey. The company operates in the mortgage servicing industry, managing loan onboarding and off-boarding while ensuring compliance and stakeholder satisfaction. Valon collaborates with diverse stakeholders, including lenders and third-party service providers, to streamline processes and enhance the overall homeownership experience through client support and innovative solutions.
All Jobs at Valon (37)