Associate Partner Success Manager

Job Description

ConnectWise is seeking an Associate Partner Success Manager to join their team in Tampa, FL. In this role, the individual will be responsible for aligning with leadership at the low-touch and tech-touch partners, building and maintaining strong relationships to help these partners progress on their transformation journey. The Associate Partner Success Manager will work with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.Responsibilities:

• Providing support to cross-functional teams with high attention to detail.
• Researching, analyzing, and documenting findings.
• Coaching and reviewing the work of other team members.
• Ensuring partners derive maximum value from their investment.
• Building and nurturing relationships across accounts.
• Monitoring partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities.
• Evangelizing the capabilities of products across the entire platform.
• Developing an understanding of typical business challenges faced by partners.
• Identifying risks to the partner that inhibit their stated business goals.
• Acting as an escalation point to drive resolution.
• Navigating customer organizational structures.

Requirements:

• Ability to manage projects and processes independently.
• Advanced knowledge of applicable work area.
• Ability to situationally adapt and understand new technology/processes.
• Excellent interpersonal and communication skills.
• Analytical, communication, and organizational skills.
• Technical acumen and business management skills.
• Strong knowledge of various business processes.
• Ability to quickly grasp and distinctly explain technological and business concepts.
• Knowledge of the IT Service Provider market and business.
• Effective at leading and facilitating executive meetings and workshops.
• Bachelor’s degree in related field or equivalent business experience.
• 3+ years of relevant experience.

ConnectWise offers:

• A diverse and inclusive workforce.
• A workplace free from discrimination and harassment.
• Equal employment opportunities to all employees and applicants.