Job Description
Warby Parker is seeking an Optical Supervisor (Optical Keyholder) to join their team in San Diego. This role involves creating excellent customer experiences by utilizing optical skills, a friendly attitude, and product knowledge. The Optical Supervisor will assist customers, maintain store operations, and foster a positive work environment.
Role involves:
- Working directly with customers to meet their eyewear needs.
- Taking and recording measurements and adjusting eyewear.
- Ensuring finished eyewear meets optical standards.
- Explaining prescription terminology and product offerings.
- Setting the store up for success by ensuring all procedures are executed.
- Driving store vision and sales through excellent service.
- Leading and mentoring the Optical team.
- Maintaining store systems, inventory databases, and business operations.
- Fostering a positive employee culture.
Requirements:
- Licensed dispensing optician (or ABO-certified in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
- Passionate about the eyewear and retail industries.
- Clear, effective, and professional communicator.
- Dedicated to customer satisfaction.
- Energetic, positive team player.
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Warby Parker offers:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid time off
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Leave
- Optical Education Reimbursement
- Snack Pantry