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Job Description
Valon is seeking a Client Support Analyst to provide timely and accurate responses to client communications. The Client Support Analyst will be responsible for triaging ad hoc questions and requests, preparing materials for monthly business reviews, and coordinating with internal stakeholders for client on-sites. They will also manage onboarding processes for new clients and assist in creating and improving department-wide processes.
Responsibilities:
- Serve as clients’ primary point of contact.
- Monitor Valon’s Client Support inbox and coordinate across business units.
- Respond to written and verbal client inquiries.
- Document paths toward resolution.
- Update relevant materials for monthly MBR meetings.
- Coordinate and manage end-to-end client onboarding processes.
- Develop scalable processes and templates.
- Manage all processes related to FNMA Loan Quality Connect.
- Coordinate in-person on-sites and assist in preparing relevant diligence materials.
Requirements:
- 3+ years of experience at a mortgage servicer or financial or enterprise technology company.
- Previous experience managing high-touch relationships with both internal and external clients and stakeholders.
- Previous experience working with Microsoft Excel and PowerPoint.
- Previous experience working with Jira or other project management tools.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Attention to detail.
- Ability to work independently and troubleshoot a wide array of ambiguous problems.
Valon offers:
- Competitive annual salary and a 401(k) plan with a 4% annual match.
- Comprehensive, low-cost medical, dental, & vision benefits, and an EAP.
- Flexible paid time off, flexible sick days, and 11 paid company holidays.
- Learning and development opportunities.
- 12 weeks of fully paid parental leave.
Valon
Valon is a technology-driven company focused on transforming the homeownership experience. By leveraging technology, Valon aims to provide homeowners with ease, security, and financial expertise throughout their journey. The company operates in the mortgage servicing industry, managing loan onboarding and off-boarding while ensuring compliance and stakeholder satisfaction. Valon collaborates with diverse stakeholders, including lenders and third-party service providers, to streamline processes and enhance the overall homeownership experience through client support and innovative solutions.
All Jobs at Valon (37)