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Job Description
Ethos is seeking a CX Operations Analyst to enhance its customer experience and support its growth in the life insurance industry. The ideal candidate will be passionate about creating seamless operations to improve customer satisfaction. This role involves identifying areas for improvement in current CX processes, uncovering data-driven insights, and implementing solutions to boost productivity and customer satisfaction.
Role Involves:
- Identifying and driving improvements in CX processes.
- Uncovering actionable data-driven insights.
- Discovering inefficiencies in existing tools and processes.
- Evaluating and implementing new enablement technologies.
- Working with engineering partners to improve Salesforce.
- Designing internal processes and systems.
- Partnering with leadership to track data and translate it into insights.
- Staying current on industry trends.
Requirements:
- 5+ years of experience as an operations professional.
- Background in process development for high-volume production environments.
- Strong project management experience.
- Proven track record of building and implementing business requirements within Salesforce.
- Strong communication skills.
Ethos is an equal opportunity employer dedicated to building a diverse and inclusive workplace.
