Policy Administration Associate

Job Description

Ethos is seeking a Policy Administration Associate to deliver exceptional service to Ethos policyholders. The Policy Support Specialist will be responsible for upholding Ethos's duties as a third-party administrator (TPA).

The ideal candidate will have strong attention to detail, enjoy cross-functional collaboration, and be highly organized. They will manage policy servicing requests, maintain accurate records, and partner with various teams to resolve customer issues.

Roles involve:

• Managing policy servicing requests.
• Maintaining policy records.
• Partnering with internal teams.
• Identifying process improvements.
• Supporting product development.

Requirements:

• 3+ years experience in operations, customer support, customer success, or related role
• Experience in life insurance or related industry preferred
• Bachelor’s degree preferred
• Proficiency working with Salesforce or equivalent support/help desk software
• Strong intellectual curiosity and drive to solve problems
• Excellent time management and prioritization necessary to balance all responsibilities
• Can adapt to changes quickly
• Excellent phone presence and written communications skills
• Ability to work independently as well as collaborate with various departments
• Creative approach to problem solving

Ethos offers:

• Opportunity to work with a fast-growing company.
• Chance to make a real impact on family financial health.