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Job Description
Ethos is seeking a Product Operations Analyst to bridge the gap between product and user-facing teams. This role is crucial for delivering value to users by ensuring a smooth customer experience. The Product Operations Analyst will work closely with customer-facing teams, product management, and engineering to address issues and product bugs, fostering a tight product feedback loop.
Role Involves:
- Fielding questions and feature requests from customer-facing teams.
- Triaging and resolving technical and product issues.
- Communicating product and bug updates to stakeholders.
- Collecting, quantifying, and prioritizing product-related bugs.
- Improving product understanding among product and engineering teams.
- Ensuring operating team readiness for new feature launches.
- Representing the customer's voice in product development.
- Building connections with subject matter experts across the company.
Requirements:
- 3+ years of experience in operations, product, or an analytical role.
- 1+ year of experience with Javascript, Java, or SQL.
- Analytical mindset, technical abilities, and business acumen.
- Customer-focused mindset.
- Ability to work in ambiguous environments.
- Strong communication skills.
- Experience in a high-growth technology company.
- Bachelor's degree in computer science or engineering-related field.
Ethos Offers:
- Opportunity to work in a fast-growing company.
- A chance to impact customer experience.
