Partnership Operations Manager

Job Description

Ethos is seeking a Partnership Operations Manager to oversee various aspects of their Partnerships business operations. This individual will be responsible for end-to-end oversight of agent quality including detection, investigation, ongoing supervision, and actioning on agents. The successful candidate will play a crucial role in maintaining the integrity of Ethos' sales practices, detecting fraud, managing persistence, and upholding the highest standards of agent quality as they work to delight their customers.Role involves:

• Working with Risk Operations and Insurance teams to identify, implement, and continuously evaluate fraud flags within our sales operations
• Maintaining our framework for investigating and decisioning action based on reviews of potentially fraudulent activity
• Proactive use of both created dashboards and other key data to supervise agent sales practices, as appropriate to the distribution method
• Collaborating with internal teams, such as Legal, Compliance, Insurance, and Operations, to ensure alignment on risk management strategies and initiatives

Requirements:

• Bachelor's degree in a relevant field (Finance, Business, Computer Science or related discipline). Master's degree preferred
• A minimum of 5 years’ experience in the areas of analytics and/or business operations, including familiarity within the life insurance or financial services industry
• Knowledge of insurance related matters and non-financial risks, including customer protection/sales practice, internal fraud, and other conduct risks
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Ethos offers:

• Competitive salary range
• Opportunity to work remotely